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Excellence in Customer Service

We are thrilled to announce that we won South Cheshire Chamber’s Excellence in Customer Service Award presented by Jones Sheridan at the Award Ceremony on Friday 25th November at Crewe Hall.
We completed an application, attended an interview and gave the judges a thorough tour of the site after which we were short-listed as one of three finalists alongside Barebones Marketing and Construction Links.

Jones Sheridan said, ‘It was a tough competition but we selected Church Minshull Aqueduct Marina as the winner because they are a community driven business who are welcoming, friendly and really value the importance of customer service.’

Robert Parton, Director said, “We were absolutely delighted with the result which acknowledges the hard work of all staff.” Bernie McCrae, Aqueduct Marina’s Marketing & Communications Co-ordinator added, “As a business we really pride ourselves on looking after our customers and hope that this award will help people to recognise the quality of our services, whilst improving our reputation and brand image”.

The evening was attended by over 200 VIPs, entrepreneurs and civic dignitaries. Awards were given in ten categories: Contribution to the Community, Apprentice of the Year, Health and Wellbeing, Excellence in Customer Service, Exporter of the Year, Employer of the Year, Young Business Person of the Year, Start-up Business of the Year, Small Business of the Year and Large Business of the Year. Four staff members, Bernie McCrae, Sarah Rayner, Accountant, Julie Beedham, Receptionist and Holly Critchley, Galley Café Manager, represented Aqueduct Marina.

Jason Pickford, Head of Advice at Jones Sheridan, further stated, “Aqueduct Marina is always looking to make improvements from customer feedback and interacts very well with customers through its website, Facebook, Twitter and Trip Adviser accounts as well as providing regular events and entertainment for customers. Over the past year Aqueduct Marina has increased its online engagement utilising social media, Survey Monkey and other platforms to create interaction with customers. It takes an interest in feedback and provides on-going platforms for customer comments. It further interacts with customers through its company newsletter and looks forward to improving its service with the introduction of a fresh website in the New Year.” Aqueduct Marina’s next event is the New Year’s Eve Party on Saturday 31st December, starting at 8.30pm

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